Customer Experience as part of KPI’s

Customer Experience as part of KPI’s

Metsä Wood customer experience (CX) research is an on-going year around process. It supports customer relationship management, sales and business development all at the same time. Funnel customized the interview content carefully taking into account Metsä Wood’s...
Tools for business development and sales message

Tools for business development and sales message

Funnel has partnered with Finanssi-Kontio helping to define sales structure and processes. Special emphasis has been put to ensure a good roll out of the new working methods and usage of practical tools. Project managers and System architects have gotten better...